Privacy Policy

Privacy policy

(Effective: July 2024)

Labology ("Labology", "we", "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, store, process, and use your Personal Identifiable Information (PII), health-related data, and other personal data obtained through your interactions with Labology’s services, website, and technologies.

1. Who is responsible for your personal data?

This Privacy Policy applies to personal data processed by:

Labology
by Inndix Laboratories GmbH
Gotthardstrasse 3
6300 Zug, Switzerland
CHE-444.583.402
info@labology.com

We are responsible for processing your personal data when you:

  • Visit our website;

  • Use our services;

  • Apply for a position with us;

  • Provide data as part of our business activities.

2. What personal data do we process?

2.1 When you visit our website:

We automatically collect technical data such as:

  • IP address

  • Operating system and browser type

  • Date, time, and duration of visit

  • Referring website or platform

If you contact us via the website, we process the contact details and any other personal data you provide.
We use cookies and similar tracking technologies for functionality, analytics, marketing, and user experience improvement. See our Cookie Policy for details.

2.2 When you use our services:

We process:

  • Identification and contact data

  • Health-related data (subject to special protection under data protection law)

  • Communication content

  • Payment information

  • Relevant technical data (e.g., device identifiers if applicable)

2.3 When you apply for a position with us:

We process:

  • Identification and contact data

  • Application materials (CV, cover letter, certificates)

  • Professional background and references

  • Communication content

2.4 When we receive your data for other purposes:

We process data from business partners, suppliers, service providers, and individuals interested in our services, including:

  • Identification and contact data

  • Communication content

3. For what purposes do we process your personal data?

We process your data to:

  • Prepare, perform, and enforce contracts for our services (including personalized health recommendations)

  • Comply with legal obligations (e.g., patient record retention)

  • Communicate with you and relevant third parties

  • Improve and market our services and offerings

  • Maintain business relationships

  • Optimize user experience

  • Ensure IT security and fraud prevention

  • Establish, exercise, or defend legal claims

Processing may be based on your consent (which you can withdraw at any time), our contractual obligations, legal duties, or legitimate interests.

4. When do we disclose your data to third parties?

We may share your data with:

  • Service providers and contractors assisting us with IT, labs, or operations

  • Payment processors

  • Healthcare professionals or medical partners (if required for the service)

  • Authorities or regulators if legally obligated

Personal data may be transferred abroad where necessary, ensuring compliance with applicable data protection standards (including adequate safeguards for transfers outside Switzerland or the EU).

5. How do we protect your data?

We implement technical and organizational measures to safeguard your personal data from unauthorized access, alteration, or loss. Measures include:

  • Data encryption

  • Access controls and restrictions

  • Secure server infrastructure

  • Data redundancy and backup systems

6. How long do we retain your data?

We retain personal data only as long as necessary for the stated purposes or required by law.

  • Patient records are retained for at least 20 years (per Swiss regulations).

  • Health data from deactivated accounts may be archived or anonymized as required.

7. What rights do you have?

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Receive a copy of your data in a portable format (data portability)

Please note that some rights may be limited if legal obligations require us to retain or process your data.

You may exercise these rights by contacting us at info@labology.com.

8. Complaints

If you are dissatisfied with how we process your personal data, you may contact the competent data protection authority. We encourage you to contact us first so we can try to resolve your concerns directly.

9. Links to third-party websites

Our website may contain links to external websites not operated by us. We are not responsible for their content or compliance with data protection regulations.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on our website and become effective upon posting. Please review this policy regularly to stay informed.

For more information or questions regarding this Privacy Policy, contact us at info@labology.com.